Patient Info

Patient
Info

Appointments and Waiting Times
Appointments and Waiting Times
  • Consultations are by appointment only.
  • Standard appointments are up to 15 minutes in length.
  • Longer appointments for first appointments and complex or multiple issues may sometimes be necessary.
  • It is important to book for the appropriate time in order to deal with all concerns and also avoid excess waiting times and inconvenience to other patients. Emergency consultations are a priority.
  • In order to determine the nature of the emergency, our staff will triage emergency calls and may discuss with the doctors, in order to better direct your further treatment.
  • Some emergencies, by their nature, may be directed to an Emergency Department of a local hospital.
  • Same day consultations are often requested and sometimes necessary.
  • Our staff will endeavor to fit you in with your preferred doctor wherever possible.
  • An appointment with another GP maybe offered if your doctor is unavailable.
  • There may be extra waiting involved as you are being fitted in.
SMS Appointment Reminders
SMS Appointment Reminders
  • We send automatic appointment reminders to all patients to help you keep track of you appointments.
  • If you need to change your appointment time, please call us as soon as possible on 9509 2144.
  • If you do not wish to receive SMS reminders, please notify our reception staff.
New Patients
New Patients
  • New patients are booked in for a long appointment in order to allow the doctor to take a comprehensive past medical history for consideration and optimizing ongoing management of the current issue/s.
  • In some cases, there may be very little history to take.
  • If this is the case, please discuss with our reception staff to provide only a standard appointment time.
Interpreter Service
Interpreter Service
  • We send automatic appointment reminders to all patients to help you keep track of you appointments.
  • If you need to change your appointment time, please call us as soon as possible on 9509 2144.
  • If you do not wish to receive SMS reminders, please notify our reception staff.
Cancellation Policy
Cancellation Policy
  • Failure to attend or cancellation within 4 hours of an appointment may result in a cancellation fee.
Repeat Scripts and Referrals
Repeat Scripts and Referrals
  • For all current patients of the practice, if you have been seen within the last 1 month and are on regular medications listed by your doctor in your file, a repeat request may be possible to request by telephone for a standard fee.
  • Please note, this is not possible for any section 8 drugs.
  • No narcotic drugs or other drugs of addiction will be provided by phone request.
  • Likewise, if you require a repeat regular referral to a specialist you have seen in the past, and provided that specialist is listed on your file, a telephone request for a referral may be possible for a standard fee.
Patient Results
Patient Results
  • We do not provide any results over the telephone or by email/fax for confidentiality reasons.
  • When results are available; you will be contacted by the clinic to book an appointment with your doctor to discuss.
  • Your doctor will discuss with you at the time of consultation what time frame to expect for a return of results.
  • If you have not been contacted within 10 days of having your investigations done, you should contact the clinic again for a further review.
  • Recalls and Reminders
After Hours Care
After Hours Care
  • For all emergencies, dial 000 for an ambulance.
  • For medical assistance outside our opening hours please call DoctorDoctor on 13 26 60. They are available weeknights, weekends and public holidays.
  • For more information please visit " doctordoctor.com.au " .
Privacy Policy
Privacy Policy
  • Privacy Policy - Iris Family Medicine

ContactIris Family Medicine
We pride ourselves on understanding
the needs of the family, and are devoted
to being able to provide you and
your family with continuity of care.
03 9509 2166
Six Days a weekOpening Hours
Monday - Friday : 08:00 -17:00
Saturday: 09:00 -12:00
Sunday: Closed
Public Holidays: Closed
Iris Family MedicineLocation
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